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Set Up Your Security Question

If you forget your password, you will need to correctly answer a security question to gain access to the reset password feature. If you have not set up your question, you must contact your system administrator to reset your password.

You can set up or change your security question from your profile. 

Important: If your eICS is associated with an EMResource® and/or EMTrack® account, resetting your password for eICS changes your password for the other systems. 

To set up or change the security question
  1. Point to Settings and click My Profile. The My Profile page opens.

  2. In the General Info / Email / Phone drawer, click Edit Security Question. The Edit Security Question window opens.

  3. From the list of predefined questions, select a question for which you can supply a unique answer.

  4. For Answer, enter the appropriate response to the question.

  5. If appropriate, change your email address.

  6. Click Save.

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