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Retrieve Your Username

You must have a unique username to log in to eICS. If you forget your username, you can have it sent to you at the email address associated with your account. 

To retrieve your username
  1. Click the Forgot username? link on the login page. The Look Up Your Username page opens.

  2. For Email, enter the primary email address you listed in your profile.

  3. Click Submit. An information page opens indicating the username is being sent to you via email.

  4. Go to your email to open the message, locate your username, and click the system link in the message. The eICS login page opens.

  5. For Username, enter the username sent to you in the email.

  6. For Password, enter your password for accessing eICS.

  7. Click Log In. Your eICS Home page opens.

If the Security Question and Answer page opens during the above process, select a question from the drop-down menu and enter the appropriate response for Answer. Enter or change the email address listed as appropriate, and then click Save. For more details steps, refer to Set Up Your Security Question.


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