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Voice Notification Tips

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 In eICS, you have the option of sending voice notifications to contacts and responders that include key incident information. Following are several useful tips for creating voice notifications.

Tips

When creating a voice notification, carefully consider the information and level of detail to include in the name and incident description when you first create the incident. The system employs text-to-speech technology that includes these written elements. Since text-to-voice technology can run thoughts together, making it harder for recipients to understand the message, put some thought into choosing the proper words and sentence structure for conveying the message.

You can control the speed at which the message is voiced. Each period character you insert creates a pause of about 1/2 second. By including multiple period characters, you can specify a longer delay between phrases or sentences. Entering 3-5 periods after a phrase or sentence produces a reasonable sounding cadence.

Note: The notification delivered via email may look a little odd since it will include these periods. However, if you rely on voice notification for quick response, the trade-off may be acceptable. In addition, these extra characters are not likely to detract from the written message since they appear between thoughts.

Keep in mind that the series of period characters must be continuous and followed immediately by a space character just before the next phrase. If you do not include the space, the system reads the period character out loud as "dot."

This tactic works well for telephone numbers you need to include in the outgoing message. Inserting 3 periods between each number makes the telephone number much easier to comprehend and jot down.

Example of Incident Description/Notification Message:

The Incident Command System has been activated due to severe weather. The weather service has issued a warning for your area. Please respond with your availability for this incident. You can also call the Command Center at 4-1-4-5-5-5-5-5-5-5.

 

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Last modified
14:56, 20 Feb 2017

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