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Automatic Notifications

eICS automatically sends notifications to candidates and contacts during an incident when they are assigned to a position in the ICS Chart, excused, and the incident ends. These automated notifications are extremely helpful in ensuring continuity of communication of critical incident information.

Types

The type of notification that eICS sends depends on the action or trigger. The following table lists automatic notifications sent via voice and/or email, the intended recipients, and a summary of the content of the notification.

Type

Recipients

Summary/Description

Welcome to eICS

New contact with login credentials

Notifies the contact (via email) that a user account has been created for them and includes their username and a link to Web pages where they can verify their identity and set a password.

Note: An administrator can also choose to resend this message when appropriate.

Request Availability

Contacts in depth chart and Labor Pool

Initial notification that an incident has occurred and the contact's assistance is requested. The voice notification includes a list of options from which the recipient can select on their telephone keypad to indicate their availability.

Note:

  • Refer to Respond with Your Availability for the options offered. The email notification includes a link to the application, where the individual can indicate their availability.
  • If a contact is designated as one of the Other Contacts to Notify, and then you enlist them for a particular position, the application automatically sends the contact this notification.

Incident Alert (general notification)

Contacts specified as Other Contacts to Notify

Notification that an incident has occurred.

Position Assignment

Contact in depth chart

Notification that the contact has been assigned to a specific ICS position for the incident. The voice notification includes a list of options from which the recipient can select on their telephone keypad to indicate their availability. 

Note: Refer to Respond with Your Availability for the options offered. The email notification includes a link to the application, where the individual can indicate their availability.

Incident Update – Escalation

  • Contacts active in original incident
  • Contacts in depth chart
  • Contacts in Labor Pool

Active – Notification that escalation has occurred.

Candidates not assigned a position – Notification of the escalation; contacts are asked to provide availability. 

Note: This notification and request is also sent to Labor Pool contacts if that group is activated as part of the escalation.

Excuse Candidate

Contact from depth chart, Labor Pool, or other contacts

Notification that the contact is not required for the incident.

Incident Ended

All contacts

Voice and email notifications that the incident has come to an end.

Improvement Action Item Assigned or Assignment Removed

Any contact

Email notification that an improvement plan action item has been assigned to the contact; alternatively, indicates an item assigned to the contact is no longer that contact's responsibility.

Note: For an incident, the default list of contacts consists of those associated with the incident's selected IRG. When starting and ending an incident, the user can select which contacts will receive voice and/or email notifications.

Additional Information

When the system encounters voicemail or another recording device, it leaves a message that includes the toll-free number the contact can call to hear the message. The system also provides the notification ID the contact must enter to retrieve the message.

Once you respond with your availability via any method (voice, email, or Mobile app), the system stops any additional voice notification attempts. In some cases, however, you may still receive a voice notification if that call was already in the system's calling queue when you updated your status.

If you want automatic notifications to include information on how the candidate can contact the Command Center, you must specify a Command Center phone number when adding a facility, editing a facility, or creating the incident.

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Last modified
09:43, 20 Feb 2017

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