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Incident Escalation

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eICS provides the tools you need to escalate an incident when events or situations cause it to expand beyond the scope of the current response efforts. For example, a fire occurs in a building on your campus. You use eICS to manage the situation. When you initiated the incident, you chose the incident response guide (IRG) best suited to that type of incident. Some time later, however, you realize that the fire is going to force an evacuation of a building. To accommodate this new development, you would escalate the current incident.

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Escalation expands the incident management scope to include the selected response guide, potential responders, and related files. After an escalation, you are better able to monitor, track, and manage all aspects of the incident.

Note: Any administrator or Facility Staff member assigned to a position for the incident can escalate it. External Contacts, however, cannot escalate an incident. You can escalate the incident as many times as necessary in order to expand response efforts.

Process

The Escalation window contains six tabs that show the elements you must address for escalation. Use the Next button to move to the proceeding step and the Prev button to return to a previous step.

The system recognizes when positions, objectives, files, and locations in the escalation IRG duplicate those elements already active or present in the existing incident. The system steps you through the process, addressing each of these elements in a separate tab, as outlined in the following table:

Tab

Description

Action

Results

Dashboard

Details

Details for the current incident, based on the IRG that was selected.

  • Revise details as necessary, such as the incident name and description.
  • Select an IRG for the escalation.

The IRG is compared with the current incident and differences are posted to each of the following tabs.

The Summary tab shows the changed details.

ICS Positions

Left pane shows only the positions that will be newly activated for this escalation.

  • Clear the positions you do not want to add.
  • Select the positions you want to include.

Changes you make on the left are reflected in the chart on the right.

The positions you select are added to the incident's ICS Chart and activated.

 

Contacts in the depth chart for added positions and who were not part of the original incident are added to the Contacts tab.

Objectives

Shows objectives associated with the new IRG. Those that duplicate existing objectives appear in this tab, but, by default, they are not selected.

  • Clear the objectives you do not want to add.
  • Select the objectives you want to include.

 

The objectives you select are added to the incident's Objectives tab. The name of the IRG is added to each objective's details.

Files

Shows only the files associated with the new IRG that do not already exist in the incident.

  • Clear the files you do not want to add.
  • Select the files you want to include.

 

The files you select are added to the incident's Files tab.

Locations

Shows only the locations associated with the new IRG that do not already exist in the incident.

  • Clear the locations you do not want to add.
  • Select the locations you want to include.

 

The locations you select are added to the incident's Map tab.

Notifications

Shows individuals currently assigned to positions for the existing incident.

 

The area below that shows all candidates that have not been assigned to a position (both those from the existing incident and escalation).

Indicate the individuals you want to notify by specifying one or both methods for each.

 

eICS sends notifications to all those for whom you specified at least one notification method.

 

Participants receive the notification of escalation.

 

Candidates receive the escalation notification and are asked to respond with availability.

Post-escalation

When you click Finish, the Escalation window closes. The system applies the changes listed in the Dashboard column of the table above to the incident's dashboard. Furthermore, the incident Name begins with Escalation and the text reflects the changes you made to the incident's name.

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A high priority Incident Update event is added to the incident's Event Log and appears in the ticker at the bottom of the dashboard. Users logged in to eICS are alerted to this high priority entry via a sound prompt. In addition, an event is added to the log for every significant change that comes with the escalation, such as the activation of new positions and addition of locations.

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The following occurs upon escalation:

  • All contacts currently assigned to incident positions are notified of the escalation.

  • All candidates associated with the IRGs and who have not been assigned to a position are notified of the escalation and prompted to respond with their availability; this includes Labor Pool members if the pool was activated as part of the escalation.

  • Other contacts are notified of the escalation (Other Contacts to Notify).

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Last modified
11:22, 20 Feb 2017

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