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End an Incident

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When an incident has been resolved, you can end the incident in eICS and notify contacts.

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The End Incident and Notify Contacts window lets you choose to notify all contacts, selected contacts, or none, and whether contacts are sent Voice and/or Email and Mobile notifications. Additionally, contacts that are logged in to eICS when the incident is ended will see a notification within the system.

After ending an incident in eICS, the Incident Dashboard appears slightly different because certain features are no longer available (for example, custom tabs) and other features, like the  Improvement Plan tab, are added to the dashboard.

Note: If an incident is ended by mistake, you can re-open it. However, once an ended incident is closed, it cannot be re-opened. If you need assistance with an ended or closed incident, contact Intermedix Support.

To end an incident
  1. Point to Response and click Incidents. The Incidents page opens.

  2. Locate the incident in the list and on that row click View. The Incident Dashboard opens with the Summary tab active.

  3. On the right, click End Incident. The End Incident and Notify Contacts window opens.
    eics-end-incident-notify-contacts2.png

  4. Identify which contacts you want to notify and click All, None, or Selected.

  5. If you choose Selected, a search bar appears. Enter an ICS Chart position or contact’s name, and a list of matches appears below. Select or clear the By Voice or By Email check boxes as appropriate.
    eics-end-incident-notify-contacts-selected.png

  6. Click End Incident. The window closes.

Note: Ended incidents can be located by pointing to Recovery and clicking Incident Reports.

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