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Send or Respond to a Message

From the Incident Dashboard, incident participants can send and respond to messages using the instant messaging service within eICS.

New messages can be created from anywhere on the Incident Dashboard using the Send Message link located on the upper right of the dashboard or through the Send Message button located on the Messages tab, below the list of messages. The Send Message window opens and allows you to quickly write and send new messages to all candidates, all assigned positions, or participants selected by name or position.

You can respond to messages from the Messages tab. With a new or response message, you can identify message recipients, indicate whether the message will be sent to recipients’ email address as well, enter the message, and select whether the message is sent from you or an ICS Chart position.

To send a message
  1. On the Home page, in the list of Active Incidents, locate the incident and on that row, click View. The Incident Dashboard opens.

  2. On the upper right of the dashboard or below the list of messages on the Incident Dashboard - Messages tab, click Send Message. The Send Message window opens.
    Response Incident Dashboard Send Message

  3. Enter this information.

    Field

    Description

    Options

    To

    To whom the message will be sent.

    • All, which by default includes All candidates. Alternately, you can choose to send the message to All assigned positions.
    • Selected, which requires you to enter participants by name, ICS Chart position, or group.

    Send Email to selected recipients

    Identifies if you also want the message sent to recipients' email addresses.

    • Select to send emails
    • Clear to not send emails

    Subject

    Summary, overview or main purpose of the message.

    NA

    Message

    Text describing the message or main body of communication.

    NA

    From

    From whom the message will be sent.

    By default, the user’s name is selected; however, an ICS chart position can be selected. 

    Priority

    Indicates the level of importance or urgency of the message.

    • Normal
    • High
    • Low

    Do not write entry in Event Log

    Indicates whether the message will appear in the Event Log

    • Select the check box to not add the message to the Event Log
    • Clear the check box to add the message to the Event Log
  4. Click Send. The window closes and the message appears in the list of Messages.

To respond to a Message
  1. On the Home page, in the list of Active Incidents, locate the incident and on that row, click View. The Incident Dashboard opens.

  2. Click the Messages tab.

  3. On the left, in the list of messages, click the message to which you want to respond. The message Details appear on the right.

  4. Below the Details, click Add Response. The Add Response window opens.
    Response Incident Dashboard Respond to Message

  5. Enter this information.

    Field

    Description

    Options

    Respond To To whom the message will be sent.
    • Name of the person who sent the original message.
    • All, which by default includes All candidates. Additionally, you can send the message as an email to All candidates or All assigned positions.
    • Selected, which requires you to enter participants by name, ICS Chart position or group. Additionally, you can send the message as an email to selected recipients.

    Send Email to selected recipients

    Identifies if you also want the message sent to recipients' email addresses.

    • Select to send emails
    • Clear to not send emails
    Message Text describing the message or main body of communication.

    NA

    From From whom the message will be sent.

    By default, the user’s name is selected; however, an ICS chart position can be selected. 

  6. Click Send. The window closes and the message appears in the list of Messages.

Note: If the original message was marked Do not write entry in Event Log, messages sent in response are likewise not added to the Event Log.

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Last modified
15:01, 10 Jul 2017

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