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Manage Incident Contacts

During an incident, you can easily add a new contact or edit an existing contact from the Incident Dashboard on the Contacts tab.

To add a contact

Tip: If you want the contact to have access to eICS, you must specify a username, phone number, and email address.

  1. On the Incident Dashboard, click the Contacts tab.

  2. On the bottom of the list, click Add New Contact. The Add Contact window opens.

  3. Enter or select this information.

Field Description

Contact's first, middle, and last name.


Contact's organization, facility, or agency.

Resource Type

Classification of the contact's role in relation to your facility such as Internal - Administration or External - Ambulance / EMS.


Contact's primary phone number and the type: Business, Home, Mobile, or Other.


Contact's email address.

  1. If you want to enlist the contact in the incident immediately, select Enlist in incident.

  2. If the contact should have access to eICS, select Enable user account and enter a Username.

  3. In Facility Access, select the contact's role: External Contact, Facility Admin, Facility Staff, or Facility Staff Limited.

  4. Click OK.

  5. If you selected Enlist in incident, the Enlist in Incident window opens.

  6. Select the contact's Availability and Location.

  7. As appropriate, select or clear the Send voice notification check box.

  8. Click OK.

To edit a contact
  1. On the Contacts tab, click the contact's name. The Contact Details window opens.

  2. Click Edit. The Edit Contact window opens.

  3. Make your changes in all appropriate tabs:

  • General Info / EMail / Phone

  • Address

  • ICS Positions

  • Account Information / Log In

  • Notes

  1. Click Save.

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