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Unlock a User Account

Contact accounts are locked when the number of unsuccessful login attempts exceeds your organization's allowed maximum.

Domain and Facility Administrators can unlock the user account from the contact's profile in eICS. The Unlock Account button only appears in a contact's profile when the account has been locked. 


Tip: As a best practice, after unlocking the account, consider resetting the contact's password.

To unlock a user's account
  1. Point to Planning and click Contacts. The Contacts for (facility/domain) page opens.

  2. In the Contacts for list, select the domain or facility.

  3. On the left, locate and select the contact. The contact's details appear on the right.

  4. Click the Account Information / Log In drawer.

  5. Click Unlock Account.

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