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How Do I Reset My Password?

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If you forget your password, you can reset it, provided your WebEOC Administrator has enabled this feature.

Note: Intermedix Support cannot reset your password or unlock your account for you. Aside from this being a matter of security as your identity cannot be verified, although our Support team has intimate knowledge of the software, your organization's instance of WebEOC is unique, as are your organization's personnel and policies. Therefore, if you do need to use an alternate method than that listed below to unlock your account, reach out to your local WebEOC Administrator for further assistance.

To reset your password
  1. On the password login page, click the Forgot Username/Password link.

  2. Click Retrieve Password. The Retrieve Password page opens.

  3. For User Name, enter the username associated with your WebEOC account.

  4. For Email Address, enter the email address associated with your WebEOC account.

  5. Click Continue. An email is sent to the email address associated with your WebEOC account.

  6. Log in to your email and copy the temporary password listed in the email.

  7. On the WebEOC Login page, enter or paste the temporary password.

  8. For Username, enter the username associated with your WebEOC account.

  9. For New Password, enter a new password to associate with your account. Re-enter this password.

  10. Click Update Password. You are re-directed to the login page.

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