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Add a Dual Commit Target Server

Before you add a Dual Commit server, you must obtain the following:

  • The username, password, and position name of the user account on the target server (the server you want to log in to).

  • The URL of the target server.

The URL is a DNS name, a host name, or an IP address along with the directory where WebEOC is located. The following are several examples of typical URLs.

Note: You must add the forward slash (/) at the end of the URL for it to be valid.

To add a Dual Commit target server
  1. In the Admin window, go to Process: Dual Commit.


  2. Click Add Server.

  3. On the Dual Commit Server: Add Dual Commit Server page, enter the name of the target server.


    Note: You can enter any name for the server.

  4. Enter the URL of the target server.

  5. In the Organization field, type EOC Professional.

    Tip: Be sure to include the space.

    Note: Agencies that target a WebEOC system hosted on an ASP server should contact Support for the appropriate organization information.

  6. Enter the username and password of the Dual Commit user account on the target server.

  7. For Confirm Password, re-enter the password.

  8. Enter the position of the Dual Commit user account.

  9. Click Save.

  10. From the Dual Commit page, click the Name of the server.

Possible Errors

If you have entered any information incorrectly, the system displays an error. Example errors:

  • The remote name could not be resolved: ‘sevr’

  • Invalid URL

  • Invalid Organization Name

  • Invalid Username or Password

  • User account on target server is not set to Multiple User Login.

  • You are not a member of a position.

If you receive the You are not a member of a position error, the position configured for the user account may not have the proper permissions on the target server. Contact the administrator of the target server.

The successful connection message indicates your settings are correct and the settings are automatically saved.

After you have added the target server, you need to set up the queuing option for incoming Dual Commit entries. Refer to Incident Mapping for more information.

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