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Hard Drive Failure?

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Question

What should I do if I suspect hard drive failure? 

Answer

Computer hardware is just like any other piece of equipment and does break from time to time, often due to normal wear and tear. If you see the following Boot Error message, this is indicative of hard drive failure.

Resolutions

  1. Save any open run records, and then shut down the device.

  2. Open the hard drive hatch.

  3. Pull out the hard drive, and then slide it back into place.

  4. Close the hatch.

  5. Turn on the device.

If the Boot Error message is seen again, call Support. When you call, note if you were working on a run when the error appeared. If possible, note the number of the run record, as the device will likely need to be brought in for service.

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