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Contact Us

Support

Unable to find the information you need? Contact our Juvare Support team.

WebEOC

support@juvare.com

US: 877-771-0911
Intl: +1 706 823 0911

Admin Ticketing

CORES, eICS, EMResource, EMTrack, Fleeteyes

support@juvare.com

877-771-0911

CDX/TripTix

support@intermedix.com

US: 888-735-9559
Intl: +1 808-457-1916
*Press option 1, then option 2

Client Success Team

Juvare Client Success Managers, or CSMs, are your primary point of contact for non-technical support. They are experts in their field and they are dedicated to helping you prepare for, implement, maintain, and enhance your Juvare solutions. Your CSM is responsible for:

  • Understanding your organizational needs and recommending industry best practices.

  • Advocating for your needs by coordinating resources and escalating concerns where appropriate.

  • Educating you on new or important features of your Juvare solutions.

  • Meeting with you on a regular basis to keep communication lines open.

  • Facilitating contract renewals and answering questions on invoicing or billing.

  • Ensuring all obligations are delivered as promised and on time.

By Assignment

Carol Apelt

Federal, Non-U.S. Territories in the Caribbean

Ann Marie Brown

Healthcare: National, Non-government

Kent Cawley

FEMA Regions: Half of VI (TX, OK, NM), VIII, IX, X

Lynn Colson

Public Health: National, Government

To be announced

FEMA Regions: IV (KY, TN, NC, SC, AL, MS) ; Half of VI (AR, LA)

Mike Resto

FEMA Region: IV (FL)

Dan Gentry

Military, IAFC

Jane Hurchalla

FEMA Regions: II, V, Corporate

Arturas Kedavicius

International (except Airlines, Canada, Non-U.S. Territories in Caribbean)

Tiffany Leiden

FEMA Regions: I, III, VII; Region IV (GA); Canada

Jennifer Posten

Airlines, Energy

By Market

All Regions and States

Airlines

Jennifer Posten

Corporate

Jennifer Posten, Jane Hurchalla

Federal

Carol Apelt

Healthcare

Ann Marie Brown

IAFC

Dan Gentry

Military

Dan Gentry

Public Health

Lynn Colson

Utilities

Jennifer Posten

International

All (minus Airlines and Canada)

Arturas Kedavicius

Canada

Tiffany Leiden

Non-U.S. Territories in the Caribbean

Carol Apelt

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