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Correct a Run Record

The Corrections function in TripTix Web or CDX, available after a Supervisor or QA Reviewer requests corrections, allows the record owner to respond to ePCR change requests. Once a request is made, an email notification is sent to the record owner, alerting them that they have an ePCR requiring changes.

Note: By default, the time filter at the top of the Corrections page is set to three days. This filter can be changed to search for older runs. Alternate search options can be located under the Advanced Search feature.

If you do not see your run record in the Corrections table even after changing the parameters of the time filter, then you may not be the record owner.

To add comments to a record in CDX
  1. From any page in CDX, go to Run Records: Corrections. Alternatively, on the CDX Home page, click the number in the Corrections row, Number of Runs column. The Corrections page opens.

    correctionList.png

  2. Click the Actions button corresponding to the appropriate record, and then select Comments. The Corrections Comment View page opens.

    CorrectionCommentPg.png

  3. Read the comment describing the correction requested by the reviewer, and then enter your comments in the Type comment text field.

  4. Click Add Comment.

Note: Optionally, to involve other members of your organization in the conversation, click Invite to Comment, located in the Active Participants area on the left. Select individuals from the Invite to Comment window and click Save.

Make Corrections

Corrections can only be made in CDX. A list of run records in Corrections is all that can be seen in TripTix Windows.

To make corrections to a record in CDX
  1. From any page in CDX, go to Run Records: Corrections. Alternatively, on the CDX Home page, click the number in the Corrections row, Number of Runs column. The Corrections page opens.

    correctionList.png

  2. Click the Actions button corresponding to the appropriate record, and then select Edit. The run record opens.

  3. Correct the patient care record as requested.

  4. If you need to review the reason for the correction request, click Corrections, located to the left of the Error Check button near the top right of the run record.

  5. Click Save, and then Save & Exit.

  6. If all errors have been addressed, click Yes, and then Save & Finalize. The record is sent back to the Pending Review queue.

  7. If errors still exist:

    • To discard any change you made, click Exit without Saving. The run record remains in the Corrections queue.

    • To save any changes and complete the run at a later time, click Save & Exit. The run record remains in the Corrections queue.

When a correction is completed for a run and sent back to a supervisor for approval, the run in question shows a date and timestamp in the Corrections Completed Date/Time column of the Corrections table on the Corrections page. The Corrections Completed Date/Time column header can be clicked to sort runs that have not been corrected.

TTCDX_corrections_timestamp.png

For reference purposes, the entry remains in the Corrections table after the review has been completed. However, this run is no longer counted in the number of runs needing corrections in the Run Data section of the Home page for the applicable medic.

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