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State Configurations

The Configurations subtab allows you to manage both state and department configurations. Managing these configurations involves setting acceptable validation thresholds and selecting the recipients to notify when thresholds are not met or NDR or Exception requests are initiated.

To manage the validation threshold for all departments in a state
  1. From any page, go to Administration: Configuration.

    configurations.png

  2. Complete the following fields:

    • Partial Submission Threshold – Select a percentage that will determine whether a department is only considered to have partial submissions. The percentage reflects the total number of submitted run records without errors and warnings divided by the total number of calls in the department. If a department's percentage is lower than the percentage entered in this field, that department is considered to have only partial submissions.

    • Low Validation Score Threshold – Select a percentage to determine whether a department has a low validation score. The percentage reflects the total number of submitted run records without errors and warnings divided by the total number of calls in a department. If a department's percentage is lower than the percentage entered in this field, that department has a low validation score.

  3. Click Save Configuration.

To add email recipients to group emails
  1. From any page, go to Administration: Configurations.

  2. In the Group Emails section, click Add Recipients.

    TTCDX_addemailrecipient.png

  3. In the Add Recipients window, select the appropriate recipients that you want to receive internal emails anytime an NDR or Exception request is initiated. To select more than one recipient, press the CTRL key as you click the recipients' names.

    TTCDX_addrecipientswindow.png

  4. Click Add.

  5. Click Save Configuration.

To remove a recipient, click the X icon to the right of the recipient's name.

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Last modified
13:58, 30 Jan 2017

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